Plumber answering service FAQ — pricing, response time, warranty | Mainbrace

Question 1

How much does Mainbrace actually cost?

Accepted Answer

Three tiers. Solo is $49 per month with unlimited answering, no setup fee. Solo Pro is a $997 one-time setup plus $300 per month, for the solo plumber ready to convert at multi-truck rates. Regional is $997 setup plus $1,000 per month, scoped to up to five shops with isolated knowledge bases per location. There are no hidden add-ons for after-hours dispatch, and the $997 setup is fully refundable if the apprentice does not fit the shop in the first week.

Question 2

How fast does the apprentice answer a call?

Accepted Answer

Every call is answered on the second ring, in the shop’s name — not a generic “Mainbrace” line. Photo triage returns a classified fault and a labor band while the caller is still on the line, and the quote is drafted and sent in under six minutes from the moment the phone stops ringing.

Question 3

What happens if Mainbrace gets the quote wrong?

Accepted Answer

The first-week guarantee on every $997 setup: if the voice, the triage, or the quote voice does not match how the shop actually works, the setup fee is refunded in full and the recurring is cancelled. After setup, knowledge-base misclassifications are auditable from the ticket — the shop can correct them in one tap with no support-ticket round-trip, and the corrected label feeds the next job.

Question 4

Does Mainbrace only work for one truck or one zip code?

Accepted Answer

Solo and Solo Pro are scoped to a single shop with regional pricing defaults. Regional tier supports up to five shops, each with its own isolated knowledge base, billed under one entity per region. Quote voice and labor band are sharpened off the shop’s own closes, so a quote that flies in one zip does not get pasted into another zip accidentally.

Question 5

How do customers pay you, and how do I pay Mainbrace?

Accepted Answer

Customers pay you directly — the quote→invoice flow accepts whichever payment methods your existing processor already handles: card, ACH, check on completion, or cash on the truck. Mainbrace billing is separate: a card on file for the $49/month Solo tier; ACH or card for the $997 setup and the recurring on Solo Pro and Regional. No wire transfers required, no procurement-cycle overhead.

Five questions every solo plumber asks before signing.

The five things you actually need to know.

Put the apprentice on the truck this week.